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Title
Text copied to clipboard!Director of Housekeeping
Description
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We are looking for a highly experienced and detail-oriented Director of Housekeeping to lead and manage the housekeeping department in a hospitality environment. This role is responsible for ensuring the highest standards of cleanliness, organization, and guest satisfaction across all guest rooms, public areas, and back-of-house facilities. The ideal candidate will have a strong background in housekeeping operations, excellent leadership skills, and a passion for maintaining a pristine and welcoming environment.
As the Director of Housekeeping, you will oversee a team of housekeeping supervisors, room attendants, laundry staff, and other support personnel. You will be responsible for developing and implementing cleaning procedures, managing inventory and supplies, scheduling staff, and ensuring compliance with health and safety regulations. You will also work closely with other departments such as front office, maintenance, and food and beverage to ensure seamless guest experiences.
Key to this role is the ability to lead by example, train and motivate staff, and maintain a culture of excellence and accountability. You will be expected to monitor performance metrics, conduct regular inspections, and address any issues promptly and professionally. Budget management, cost control, and vendor coordination are also important aspects of the position.
This is a strategic and hands-on leadership role that requires a proactive approach, strong communication skills, and the ability to adapt to changing needs and priorities. The Director of Housekeeping plays a critical role in upholding the reputation and standards of the property and ensuring that guests enjoy a clean, comfortable, and memorable stay.
Responsibilities
Text copied to clipboard!- Oversee daily housekeeping operations across all areas of the property
- Manage and train housekeeping staff, including supervisors and room attendants
- Develop and implement cleaning procedures and quality standards
- Conduct regular inspections to ensure cleanliness and maintenance standards
- Coordinate with other departments to ensure guest satisfaction
- Manage inventory and order housekeeping supplies and equipment
- Ensure compliance with health, safety, and sanitation regulations
- Prepare and manage departmental budgets and control costs
- Handle guest complaints and resolve issues promptly
- Maintain records and reports related to housekeeping operations
- Implement sustainability and waste reduction initiatives
- Recruit, hire, and onboard new housekeeping staff
Requirements
Text copied to clipboard!- Proven experience as a Director of Housekeeping or similar role
- Strong leadership and team management skills
- Excellent organizational and time management abilities
- Knowledge of cleaning chemicals and supplies
- Familiarity with health and safety standards
- Ability to work flexible hours, including weekends and holidays
- Strong communication and interpersonal skills
- Experience with budgeting and cost control
- Attention to detail and commitment to quality
- Proficiency in housekeeping management software is a plus
- High school diploma or equivalent; degree in hospitality management preferred
- Ability to lift and move heavy objects as needed
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in housekeeping management?
- Can you describe your leadership style?
- How do you ensure quality and consistency in housekeeping services?
- What strategies do you use to manage and motivate your team?
- How do you handle guest complaints related to cleanliness?
- What experience do you have with budgeting and inventory control?
- Are you familiar with any housekeeping management software?
- How do you stay updated on health and safety regulations?
- Can you describe a time you improved housekeeping efficiency?
- Are you available to work weekends and holidays if needed?
- What is your approach to training new housekeeping staff?
- How do you coordinate with other departments to ensure guest satisfaction?
